FREE SHIPPING ON CONTINENTAL US ORDERS OVER $30
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FAQs

Shipping Information

Non-Customized Products 

WHAT SHIPPING METHODS ARE AVAILABLE?
Currently, we offer Standard and Expedited shipping in the United States Zone 1 (Contiguous 48 States in the US plus Washington, D.C.) and Zone 2 (Hawaii, Alaska, Puerto Rico).
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
We offer Standard (3-5 business days) and Expedited (2 business days) shipping in the US. Please note that there might be some shipping delays due to COVID-19 recently.
Shipping Zones  Shipping Methods Expected Delivery
United States – Zone 1: Contiguous 48 States in the US plus Washington, D.C.  Standard  3-5 business days
United States – Zone 2: Hawaii, Alaska, Puerto Rico Standard  3-7 business days
United States – Zone 1: Contiguous 48 States in the US plus Washington, D.C.  Expedited  2 business days
United States – Zone 2: Hawaii, Alaska, Puerto Rico Expedited  3 business days
DO YOU SHIP INTERNATIONALLY?
Yes, we do ship internationally to some countries and regions. Please email us with your country and region, we will reply to you within 24 business hours.
WHAT ARE THE SHIPPING COSTS?
The shipping cost of United States Zone 1 & 2 will be calculated when you type in your delivery address in Shopping Cart "Estimate Shipping and Tax" box.
For international shipping, please email us at support@innobeta.com for details.

Customized Products

It takes 7-15 business days to receive your customized products. There might be some delay during peak season or special events (such as COVID-19).

We support international shipping for the customized products for the following countries and regions:

Australia
Austria
Belgium
Brazil
Canada
Croatia
Denmark
Estonia
Finland
France
Germany
Gibraltar
Great Britain
Greece
Hong Kong
Hungary
Ireland
Israel
Italy
Japan
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Russia
Saudi Arabia
Singapore
Spain
South Korea
Sweden
Switzerland
Thailand
Turkey
Ukraine
United Kingdom
United States
Vietnam

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
To ensure a smooth and safe shopping experience, we support all major payment methods (Visa, Mastercard, etc.) via Shopify payments.

IS BUYING ON-LINE SAFE?
INNObeta guarantees a secure shopping experience, as innobeta.com chooses to process payment transactions through securely encrypted Shopify Payments.

Orders and Returns

HOW DO I PLACE AN ORDER?
You can click the "Add to Cart" button and place the order in your shopping cart, or click the "Buy It Now" button to purchase the product directly.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?
An account is optional for placing an order. However, we do recommend you register to enjoy a discount and to receive coupons and new releases through our newsletters.

HOW CAN I CANCEL OR CHANGE MY ORDER?
You may cancel or change the order before shipment dispatch. To request a change or cancellation, please email us via support@innobeta.com.

HOW DO I TRACK MY ORDER?
Your order can be tracked on Swiship.
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